Student Complaint Policies

Have a complaint? Take these steps for resolution


To address any complaint or concern, we encourage you to first speak with the person leading in your program area (ex: a faculty member, Emerging Teacher Mentor, or Director Clinical Teaching).  We are here to help you resolve the issue.  If you are not comfortable or don’t find a resolution, Go to Level 1.

Level 1

File a written complaint to Elizabeth Cheek, Executive Director, Emerging Teacher Institute, within 15 days of the incident.  Within 10 days, you will conference with the Executive Director and any necessary program staff.  Still not resolved? Go to Level 2.

Level 2

Within 10 days of decision at Level 1, appeal in writing to the Dean, School of Education (for candidates seeking teacher or principal certification) or Dean, School of Human Services (for school counseling candidates).  You will conference with the Dean and any necessary program staff to resolve your complaint or concern.  Still not resolved? Go to Level 3.

Level 3

You may file a formal complaint with Texas Education Agency  All complaints filed with the TEA must be in writing. TEA will not accept complaints by phone or complaints that are submitted anonymously.  A person or entity may file a written complaint with TEA by filling out the complaint form online or by mailing or faxing a hard copy to the address on the form. You may fax your submission to (512) 463-9008 or email it to


Additional Resources

Complaint Form

Complaint Policy